Cura Vehicle Cleaning Contract Terms and Conditions (UK)

These Terms and Conditions (“Agreement”) govern the contractual relationship between Cura (“Service Provider”) and (“Customer”) regarding the provision of mobile vehicle cleaning services within the United Kingdom.

### 1. **Scope of Services**

   – The Service Provider agrees to perform **12 home visit vehicle cleaning services** for the Customer within the term of this Agreement.

   – Services are **valid for 24 months** from the date of purchase and can be scheduled as per the Customer’s convenience, subject to availability and booking requirements as outlined herein.

   – These services can be applied to **any vehicle within the Customer’s household**. Services are **non-refundable** but can be transferred between household vehicles upon written notice to the Service Provider.

### 2. **Bookings, Cancellations, and Rescheduling**

   – Services must be booked at least **48 hours in advance** through the Service Provider’s booking system.

   – **Cancellations**:

     – Cancellations must be made at least **48 hours before the scheduled appointment**. Cancellations made less than 48 hours in advance will result in forfeiture of **one service per vehicle booked**.

   – **Rescheduling**:

     – The Customer may reschedule any booking without penalty, provided notice is given at least 48 hours prior to the original scheduled time.

   – **No-show Policy**:

     – Failure of the Customer to be present at the scheduled time without prior cancellation will also result in forfeiture of the service(s) associated with that booking.

### 3. **Transferability**

   – Services are transferable between household vehicles within the Customer’s residence. 

   – The Customer must provide written notice to the Service Provider when transferring a service to a new vehicle within the household.

### 4. **Service Limitations and Exclusions**

   – The Service Provider’s mobile cleaning services may be affected by **weather conditions, local regulations, and vehicle accessibility**. In cases where services cannot be performed due to these limitations, the Service Provider will work with the Customer to reschedule the service.

   – Certain extreme or hazardous conditions (e.g., biohazard cleaning, extreme dirt, or mud) may require additional fees or fall outside the scope of this Agreement, to be communicated to the Customer prior to the service.

### 5. **Service Quality and Satisfaction Guarantee**

   – The Service Provider commits to a high standard of cleaning services using environmentally friendly products. If the Customer is dissatisfied with a service provided, they must notify the Service Provider within 24 hours of completion for corrective action.

### 6. **Payment Terms**

   – The full payment for the package of services is due **at the time of purchase**. The Service Provider does not offer refunds for unused services, except as required by applicable UK consumer law.

### 7. **Liabilities and Limitations**

   – The Service Provider shall not be held liable for:

     – **Incidental or consequential damages** to the vehicle resulting from pre-existing conditions, including but not limited to, defects in paint, upholstery, or accessories.

     – Damages resulting from **Customer-provided materials or instructions** if these result in damage to the vehicle.

     – Damage to items left in the vehicle during cleaning, unless such items were known and specifically discussed prior to service.

   – The Customer agrees to **release and indemnify the Service Provider** from claims arising out of misuse, neglect, or failure to notify the Service Provider of any specific handling requirements of the vehicle.

### 8. **Insurance and Damages**

   – The Service Provider carries **public liability insurance** to cover any accidental damage to the Customer’s vehicle directly caused by the Service Provider during service.

   – Any claims for damages must be submitted in writing within **48 hours of the service completion**. The Service Provider reserves the right to inspect and assess any reported damage before proceeding with repairs or reimbursement.

### 9. **Customer Obligations**

   – The Customer agrees to ensure that the vehicle is accessible, and to provide safe and suitable conditions for the Service Provider to perform the service at the specified location.

   – The Customer must remove all personal belongings and valuables from the vehicle prior to the service.

### 10. **Termination and Expiry of Contract**

   – This Agreement shall terminate upon the completion of all 12 services or **24 months** from the date of purchase, whichever occurs first.

   – In the event that the Service Provider cannot fulfil its obligations due to unforeseen circumstances, the remaining balance of services will be refunded on a pro-rata basis.

### 11. **Force Majeure**

   – The Service Provider is not liable for any delay or failure to perform services due to circumstances beyond its reasonable control, including but not limited to, acts of nature, governmental actions, or other unforeseen events.

### 12. **Governing Law and Dispute Resolution**

   – This Agreement shall be governed by the laws of **England and Wales**. Any disputes arising from this Agreement shall be resolved through **binding arbitration** in accordance with the rules of the UK’s **Arbitration Act 1996**.

   – Any legal action must be filed within **one year** from the date the dispute arose.

### 13. **Entire Agreement**

   – This Agreement constitutes the entire understanding between the parties and supersedes any prior agreements or representations. Amendments to this Agreement must be in writing and signed by both parties.

By purchasing, both parties acknowledge and agree to the terms and conditions stated in this Agreement.